Warranty, Return & Exchange Policy

Leathry Return and Refund Policy

At Leathry, we pride ourselves on delivering handcrafted, made-to-order shoes that showcase exceptional craftsmanship. Each pair is designed with care, reflecting our commitment to quality and our customers’ unique preferences. Please read our return and refund policy below:

Warranty:
We proudly offer a two-year warranty covering manufacturing defects. If, within two years of purchase, you encounter any issues related to craftsmanship or materials, please reach out to us for a repair or replacement. This warranty does not cover general wear and tear, misuse, or accidental damage.

Returns and Refunds:
We understand that there may be rare occasions when a product does not meet your expectations. Returns and refunds are available only if the product arrives damaged or if an incorrect item was shipped. Please inspect your shoes upon delivery to confirm they meet your expectations.

Sizing:
We encourage you to verify your size carefully before placing an order to ensure the perfect fit. Due to the made-to-order nature of our products, we cannot accommodate returns or exchanges for size changes or changes of mind. If you’re unsure about sizing, please reach out to us for guidance.

Damage Reporting:
If your shoes arrive with any damage, please let us know within 48 hours of receiving by contacting us at leathry.com@gmail.com. Kindly provide details and photos of the damage to expedite resolution.

Return Period:
For returns due to damage or incorrect delivery, please initiate the process within 14 days of receiving your order.

Color Variations:
Please note that slight color variations may occur due to hand-painting and screen displays. Such variations are a natural part of our artisanal process and do not qualify for a refund.

Thank you for choosing Leathry. Your support and understanding allow us to continue crafting bespoke footwear tailored just for you!

To begin a return, exchange, or warranty claim, please email us at leathry.com@gmail.com for instructions. We’re happy to help you with any questions you may have!