Returns & Exchange Policy
At Leathry, every product is handcrafted with care. We want you to feel confident in your purchase. If you're not fully satisfied, we're here to help.
30-Day Return and Exchange Window
We accept returns and exchanges within 30 days of delivery. To be eligible, items must be:
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Unworn and unused
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In their original condition
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Returned with all original packaging
Returns and exchanges are offered for store credit only. A 10% restocking fee will be deducted from the value of all returns and exchanges.
Exchanges
If you ordered the wrong size or prefer a different design, you're welcome to request an exchange. To make the process easier and faster, we provide store credit once your return is received and approved. You can then place a new order at your convenience using the credit.
This approach ensures better availability of sizes and styles while keeping the process smooth for you.
Custom Orders
Custom-made products are final sale and cannot be returned or exchanged.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us at support@leathry.com. We will work with you to arrange a replacement.
Return Shipping
Customers are responsible for return shipping costs. We require that you send us the return tracking number once the item has been shipped back. We recommend using a trackable and insured shipping service.
How to Start a Return or Exchange
To begin the return or exchange process, please email support@leathry.com with the following details:
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Your order number
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The item(s) you wish to return or exchange
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The reason for the return or exchange
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The tracking number once the item has been shipped back
Our support team will provide instructions to complete the process.