Returns, Exchanges and Warranty
30-Day Returns and Exchanges
You can return or exchange an item within 30 days of delivery. To be eligible, the item must be:
- Unworn and unused
- In its original condition
- Returned with all original packaging
Refunds
- Items bought with a discount code: you get the full value back as store credit. These are not refunded to your card.
- Items bought at full price with no discount code: you get a refund to your original payment method, minus a 10% restocking fee.
We issue the refund or store credit after we receive and approve your return.
Exchanges
If you ordered the wrong size or want a different design, you can exchange your item within 30 days of delivery. It must be unworn, unused, in its original condition and in its original packaging.
We swap it directly for the new item. There is no refund and you don't need to place a new order. If the new item costs more, you pay only the price difference. You pay the shipping for the exchange.
Custom orders
Custom-made products are final sale and cannot be returned or exchanged.
Damaged or defective items
If your item arrives damaged or defective, email support@leathry.com with photos and we will arrange a replacement.
Return shipping
You pay the shipping cost to send a return back to us. Please use a trackable, insured service and send us the tracking number once it ships.
2-Year Warranty
Every Leathry piece is covered by a 2-year warranty from the date of delivery. If there is a problem with your item, we send you replacement parts or a new item, depending on the problem. To make a claim, email support@leathry.com with your order number and pictures that show the problem. We need this proof before we can send a replacement.
How to start a return, exchange, or warranty claim
Email support@leathry.com with:
- Your order number
- The item(s) involved
- The reason
- Pictures, for warranty claims and damaged or defective items
- The tracking number, once you have shipped a return or exchange back
Our team will reply with instructions. You can also call (845) 445-7960, Sunday to Friday, 9am to 4pm.